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Cloud Hosting Security Enterprise Integrations Devops

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Turn every call, chat and email into insight your teams can act on.

See How It Works

Our clients include Fortune 2000 companies, from financial services firms
to government agencies and funded startups.

Hear Every Customer. Not Just a Sample.

Most teams review a tiny sample. Our AI reviews every one.

  • Every Conversation, Searchable: Calls, chats and emails in one place.
  • Sentiment & Intent: Know why customers reach out and how they feel.
  • Automatic Quality Scoring: 100% of conversations scored, not 2%.
  • Compliance Alerts: Risky phrases flagged in real time.
  • Agent Coaching: Targeted tips for every agent.
  • Insights for the Whole Business: Product, sales and CX trends on one dashboard.
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Illustration of customers reaching one AI agent across chat, email and devices

WS Conversational Analytics Framework

1
Step 1: mapping customer journeys and channels for the chatbot

Connect Your Channels

Link call recordings.
Connect chat and email.
Secure and compliant.
2
Step 2: grounding the AI chatbot in enterprise data

Define What Matters

Agree key intents.
Set QA checklists.
Pick the KPIs.
3
Step 3: launching the chatbot across chat, email, voice and avatar

Analyse Every Conversation

Transcribe, tag and score every interaction automatically.
4
Step 4: measuring and optimising chatbot performance

Act & Improve

Turn insights into coaching, fixes and growth.

Full-stack Conversation Insights

Speech-to-text, LLM analysis, dashboards and integrations. All from one team.

Partnering for AI Success

Built with AWS, Google Cloud, Microsoft, Salesforce and OpenAI.
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Cloud Hosting Enterprise Integration Services

WS usually works with 99.9% SLAs to ensure your site is up and running all the time. Even if there is an unavoidable downtime, Drupal 9 shared hosting helps avoid disruptions in your business. Here are the salient features of our hosted environment.

  • Production scales up automatically in case of high server loads
  • Basic DDoS protection (AWS Shield)
  • 60 Days Database Backup
  • Unlimited storage of media files (10 GB Free, beyond that need to quote separately)
  • Unlimited load balancer capacity (50 GB Free, beyond that need to quote separately)

Security

WS focuses on eliminating redundancy and installing the right modules tailored to the needs of a particular project. Limited access to permissions and authorization reduces the periphery of supervision and enable easier tracking. This is imperative to assure maximal security and make the system hack-proof. Other security features include.

  • 2-Factor Authentication
  • CAS/ SSO/ OAuth Integration
  • Authorization and Workflows
  • Certificate Pinning
  • Compliance to IM8 requirements
  • Protection against OWASP Vulnerabilities
  • Website defacement detection and protection
  • Independent Security Audits
  • Audit logs for all requests
  • Website and server monitoring

Data Sources & Integrations

  • Calls: contact centre and phone recordings
  • Voice AI: SpiderX Phone AI transcripts
  • Chat: website chat, WhatsApp, chatbots
  • Email: Microsoft 365, Gmail, shared inboxes
  • Helpdesks: Zendesk, Freshdesk, ServiceNow
  • CRMs: Salesforce, Dynamics 365, HubSpot
  • LLMs: Claude, OpenAI, Gemini
  • BI: Power BI, Looker, Tableau
  • SSO: SAML, OAuth, Azure AD, Okta
Logos of business platforms Web Spiders chatbots integrate with

DevOps Based Workflow

WS uses Drupal DevOps Workflow and tools including Git, Docker, Jenkins to containerize the local development environment and ensure better configuration management, consistent integration, automated testing and continuous delivery. This reduces manual interventions providing more secured and fine-grained control on artifacts with faster and reliable deliveries of scalable applications.

  • CAS Server Integration (Central Authentication System and oAuth Authentication)
  • CRMs - SALESFORCE, Microsoft Dynamics NAV, ZOHO, SUGARCRM, Infusionsoft
  • LTI 1.0
  • Hubspot
  • Mailchimp
  • Eventbrite
  • Two Factor Authentication (TFA)
  • Apache Solr
  • Google Firebase
Enterprise teams connected through AI chatbots

Industries served by WS

Industries we serve:

  • Banking & Financial Services
  • Insurance
  • Healthcare & Life Sciences
  • Retail & E-commerce
  • Automotive & Real Estate
  • Education & Government
  • And more..
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Why Leading Brands Choose WS

Insight you can act on, not just reports.

  • Voice, chat and email in one view.
  • Works with Indian and global languages.
  • Plugs into your CRM and contact centre.
  • Custom KPIs, not one-size-fits-all.
  • PII masking, GDPR and DPDP ready.
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Why Headless Drupal over anything else?

Easy integrations with new devices and applications.

Data platform integration and personalization.

Enhanced performance and security.

PAC to MVC helps in rapid MVC style of development

Improved CSS Architecture

Conversational UI and user-friendliness

Easy upgrade process 

E-commerce empowerment

Backward compatible

Open to Integrations

New Theme Engine

Improved Text Editor

Enhanced Website Accessibility

  Robust Field Types

Quick Edit Module

Responsive Images

Improved Website Loading Speed

Core Multilingual Modules

Built-in Web Services

Inbuilt SEO modules

Services and Solutions

Hear every customer. Act faster.

Speech & Text Analytics

Accurate transcripts and topic tagging.

Designing chatbot conversation flows
Connecting the chatbot to knowledge bases and business systems

Quality & Compliance Automation

Auto QA scoring and compliance alerts.

Agent Coaching & Performance

Scorecards and coaching for every agent.

Voice and avatar experiences engaging customers
Chatbot analytics dashboard for optimisation

Customer & Revenue Insights

Churn, upsell and product signals.

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Creating Digital Experiences

AI Experiences Designed
to Achieve Your Goals!

IPI - AI Chat Portal
Medical Tourism Portal
Hi London- A Community Portal
View Example

What our client has to say

Web Spiders’ contribution towards Mitsubishi Motors in Drupal as an application platform and identity management drew strong appreciation from the client. The client was highly satisfied with the smooth transition of data from the legacy platform to the new website.

Next-Gen Conversation Intelligence!

Every call, chat and email turned into insight.

Sentiment and Intent Across Channels

Automatic QA on Every Interaction

Compliance Alerts as They Happen

Coaching Insights for Every Agent

Case Studies

Affinidi AI content engine case study by Web Spiders

Affinidi - AI Content Engine

  • AI-based content generation for website and social, enabling faster publishing cycles and consistent brand voice across channels.

  • Modular components for rapid updates by non-technical teams, reducing development dependency and accelerating go-to-market.

  • Centralized content repository for blogs, careers, and product pages, ensuring unified governance, easier auditing, and smoother multi-team collaboration.

IPI Singapore AI-powered internet and intranet portal case study

IPI Singapore - Internet & Intranet Portals

  • Built an AI-powered search for IPI Singapore that answers natural questions instantly.

  • Enabled users to chat naturally with AI and get instant, contextual tech answers.

  • Offered a secure, collaborative SaaS platform with NLP-driven automation, ensuring compliance and data privacy.

SG10KHealth AI-first portal case study

SG10KHealth AI Portal

  • Developed an AI-first web portal for managing medical applications efficiently.

  • Designed intelligent, scalable architecture to support dynamic workflows.

  • Integrated e-commerce functionality for seamless event ticketing and management.

IIMC web portal case study

IIMC - Web Portal

  • Ensured continuous 24x7 Drupal CMS support, keeping the portal reliable and responsive for all users.

  • Delivered custom modular applications with secure payment integrations, giving users safe and seamless access to services.

  • Managed dynamic communications through newsletters, email templates, banners, notifications, and social media updates to enhance engagement.

Drive happier customers, stronger agents and lower compliance risk by choosing WS for conversational analytics. Contact us today!

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Open Source (OS) software systems have taken over the whole wide world of the web by storm and have made websites more flexible and highly scalable. Of course, leading the pack are the OS Content Management Systems (CMSs) and prominent amongst these is Drupal.

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Returning clients across industries

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Search & Social Marketing Services

What is Search & Social Performance Marketing?
Search & Social Performance Marketing refers to the strategies and techniques used to enhance a brand's visibility and performance on search engines and social media platforms. It involves optimizing search engine presence, running targeted ads, and leveraging social media to drive engagement and conversions.
How can Search Engine Marketing (SEM) benefit my business?
SEM allows you to place targeted ads on search engine result pages, reaching potential customers actively searching for products or services related to your business. It can increase visibility, drive website traffic, and generate qualified leads.
What is the role of Social Media Advertising in marketing?
Social Media Advertising enables businesses to reach their target audience through targeted ads on popular social media platforms. It can drive brand awareness, increase engagement, and reach a highly relevant audience based on demographics, interests, and behaviors.
How does Search Engine Optimization (SEO) contribute to my online presence?
SEO focuses on improving your website's visibility and ranking in organic search results. By optimizing your website's structure, content, and technical aspects, you can attract more organic traffic, enhance brand visibility, and establish credibility.
Can you provide examples of your analytics and reporting capabilities?
Absolutely! Our analytics and reporting services include comprehensive insights into campaign performance, audience behavior, conversion tracking, and more. We provide detailed reports and dashboards to help you monitor progress and make data-driven decisions.
What sets Web Spiders apart from outsourced services?
Web Spiders differentiates itself by having an in-house team of accredited digital marketing experts, ensuring consistent quality and reliability. We offer fully customized solutions, transparent fees, and a comprehensive range of services, unlike outsourced services that may lack expertise and flexibility.
How do you ensure the success of social media campaigns?
Absolutely! We understand the importance of mobile optimization. Our services include optimizing your website for mobile devices to ensure seamless user experiences and capture the growing mobile audience.
Can you help optimize my website for mobile devices?
We conduct extensive research, develop tailored strategies, and create engaging content that resonates with your target audience. Our team continuously monitors and optimizes campaigns to maximize performance and deliver exceptional results.
What is Conversion Rate Optimization (CRO), and why is it important?
CRO focuses on improving the percentage of website visitors who take desired actions, such as making a purchase or filling out a form. It helps maximize the return on your marketing investment by enhancing the effectiveness of your website and driving higher conversion rates.
How can I get started with Web Spiders' Search & Social Performance Marketing services?
Getting started is easy! Simply contact us through our website or give us a call. Our team will schedule a consultation to understand your business goals and create a tailored strategy that meets your specific needs. We'll guide you through the entire process and help you achieve remarkable results.

AI Conversational Analytics: Frequently Asked Questions

What is conversational analytics?

Conversational analytics uses AI to analyse customer conversations across calls, chats and emails. It transcribes and reads every interaction, then identifies topics, intent, sentiment, compliance issues and agent performance, so businesses understand what customers need and how well they are served.

How is it different from traditional call monitoring?

Traditional monitoring relies on supervisors listening to a small sample of calls. Conversational analytics reviews every conversation automatically, across voice and text channels, and highlights the ones that need attention, so insights are complete and arrive much faster.

Which channels can be analysed?

Phone and contact-centre call recordings, SpiderX voice AI conversations, website chat, WhatsApp and chatbot transcripts, email inboxes and helpdesk tickets, all brought together in one view.

Can it check quality and compliance automatically?

Yes. Web Spiders configures the system to score every interaction against your QA scorecard and compliance rules, such as required disclosures or prohibited language, and to send alerts when a conversation needs review.

Is customer data kept secure?

Yes. Web Spiders uses PII masking, encryption, role-based access and audit trails, configured to your data retention policies and designed to support GDPR, HIPAA and India's DPDP Act requirements.

Which technologies does Web Spiders use?

Speech-to-text and large language models including Claude, OpenAI and Gemini, cloud infrastructure on AWS, Google Cloud and Microsoft, and integrations with Salesforce, Dynamics 365, HubSpot, Zendesk and BI tools such as Power BI.

How does Web Spiders deliver conversational analytics?

Web Spiders follows four steps: connect your channels with the right data controls, define the intents, QA rules and KPIs that matter, analyse every conversation with AI, then act on the insights through coaching, journey fixes and team reports.

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Since 2000, Web Spiders Group has enabled dreamers to create and launch cutting-edge digital products. WS offers both IT Services and Data Labelling services to create the modern legendary companies of tomorrow.  Headquartered n India and San Jose, Web Spiders has additional project management and design offices across London & Singapore. Read More

Since 2000, Web Spiders Group has enabled dreamers to create and launch cutting-edge digital products. WS offers both IT Services and Data Labelling services to create the modern legendary companies of tomorrow.  Headquartered n India and San Jose, Web Spiders has additional project management and design offices across London & Singapore. Read More

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