Our clients include Fortune 2000 companies, from financial services firms
to government agencies and funded startups.
One Agent. Every Channel.
Customers don't think in channels. Your chatbot shouldn't either.
- Chat That Actually Resolves: Instant answers on web, app and WhatsApp.
- Email Without the Backlog: Smart replies with full chat history.
- Voice When It's Urgent: SpiderX voice AI replies in under 750ms.
- Avatar for High-Stakes Moments: A human face for complex or sensitive topics.
- Smart Fallback & Human Handoff: Switches channel or hands over to your team.
- Smarter Every Week: Every conversation improves the next one.
WS Chatbot Delivery Framework
Map Journeys & Channels
Map journeys across channels.
Set fallback and handoff rules.
Ground the Agent in Your Data
Index policies and FAQs.
Integrate CRM and helpdesk.
Launch Chat, Email, Voice & Avatar
Measure & Optimise
Full-stack AI Chatbots
Partnering for AI Success
Chatbot Channels & Integrations
Chat: website, mobile apps, WhatsApp- Email: Microsoft 365, Gmail, shared inboxes
- Voice: SpiderX Phone AI, web voice
- Avatar: real-time AI video avatars
- CRMs: Salesforce, Dynamics 365, HubSpot, Zoho
- Helpdesks: Zendesk, Freshdesk, ServiceNow
- LLMs: Claude, OpenAI, Gemini
- Booking & Payments: calendars, Stripe, Razorpay
- SSO: SAML, OAuth, Azure AD, Okta
DevOps Based Workflow
WS uses Drupal DevOps Workflow and tools including Git, Docker, Jenkins to containerize the local development environment and ensure better configuration management, consistent integration, automated testing and continuous delivery. This reduces manual interventions providing more secured and fine-grained control on artifacts with faster and reliable deliveries of scalable applications.
- CAS Server Integration (Central Authentication System and oAuth Authentication)
- CRMs - SALESFORCE, Microsoft Dynamics NAV, ZOHO, SUGARCRM, Infusionsoft
- LTI 1.0
- Hubspot
- Mailchimp
- Eventbrite
- Two Factor Authentication (TFA)
- Apache Solr
- Google Firebase
Industries served by WS
Industries we serve:
- Banking & Financial Services
- Insurance
- Healthcare & Life Sciences
- Retail & E-commerce
- Automotive & Real Estate
- Education & Government
- And more..
Why Leading Brands Choose WS
For enterprises that can't afford wrong answers.
Services and Solutions
Lower support costs. Faster answers. 24x7.
Conversation Design
Intents, tone and flows that resolve fast.
Knowledge & Integrations
Your docs, CRM and helpdesk, connected.
Voice & Avatar Experiences
SpiderX voice AI and lifelike video avatars.
Analytics & Optimisation
Live CSAT, sentiment and handoff tracking.
AI Experiences Designed
to Achieve Your Goals!
.png)
Next-Gen Conversational AI!
Type, email, call or see a face. One AI agent handles it all.
AI Chat for Instant Answers
AI Email Replies Without the Backlog
Voice AI for Human-Like Calls
Video Avatars for Trusted Conversations
Case Studies
.png)
Affinidi - AI Content Engine
AI-based content generation for website and social, enabling faster publishing cycles and consistent brand voice across channels.
Modular components for rapid updates by non-technical teams, reducing development dependency and accelerating go-to-market.
Centralized content repository for blogs, careers, and product pages, ensuring unified governance, easier auditing, and smoother multi-team collaboration.
IPI Singapore - Internet & Intranet Portals
Built an AI-powered search for IPI Singapore that answers natural questions instantly.
Enabled users to chat naturally with AI and get instant, contextual tech answers.
Offered a secure, collaborative SaaS platform with NLP-driven automation, ensuring compliance and data privacy.
SG10KHealth AI Portal
Developed an AI-first web portal for managing medical applications efficiently.
Designed intelligent, scalable architecture to support dynamic workflows.
Integrated e-commerce functionality for seamless event ticketing and management.
IIMC - Web Portal
Ensured continuous 24x7 Drupal CMS support, keeping the portal reliable and responsive for all users.
Delivered custom modular applications with secure payment integrations, giving users safe and seamless access to services.
Managed dynamic communications through newsletters, email templates, banners, notifications, and social media updates to enhance engagement.
Drive faster resolutions, lower support costs and happier customers by choosing WS for your next AI chatbot. Contact us today!
Request A Meeting
.png)
Built on experience.
Driven by impact.
Multimodal AI Chatbots: Frequently Asked Questions
What is a multimodal AI chatbot?
A multimodal AI chatbot is a single AI agent that talks to customers in more than one way: text chat, email, voice calls and video avatars. It shares one knowledge base and one conversation history across all of them, so customers can switch channels without repeating themselves.
How does the fallback between chat, email, voice and avatar work?
You set the rules. For example, if a chat goes unanswered the agent follows up by email; if the issue is urgent or the customer prefers to talk, it moves to a voice call; for complex or sensitive topics it can offer a video avatar. When confidence is low or the customer asks, it hands over to a human agent with the full transcript.
Can the chatbot answer from our own data?
Yes. Web Spiders grounds the chatbot in your approved documents, FAQs, policies and product data using retrieval-augmented generation, and connects it to systems such as your CRM, helpdesk and booking tools, so answers are accurate and specific to your business.
Which channels can the chatbot work on?
Website and in-app chat, WhatsApp, email inboxes, phone lines through SpiderX voice AI, and video avatars on your website, all run by the same AI agent.
Is it secure enough for banks, insurers and healthcare providers?
Yes. Web Spiders builds chatbots for regulated industries with enterprise-grade security, single sign-on for staff consoles, role-based access, PII masking and audit trails, designed to support GDPR, HIPAA and India's DPDP Act requirements.
Which AI models and technologies does Web Spiders use?
Web Spiders uses large language models including Claude, OpenAI and Gemini, vector search for retrieval, SpiderX voice AI for calls, and cloud infrastructure on AWS, Google Cloud and Microsoft, integrated with platforms such as Salesforce, HubSpot, Dynamics 365 and Zendesk.
How does Web Spiders deliver a multimodal chatbot?
Web Spiders follows four steps: map customer journeys and channels, ground the agent in your data, launch across chat, email, voice and avatar with guardrails and human handoff, then measure and optimise resolution rate, CSAT and handoffs every sprint.
Get in touch
Let's work together
.png)
