Technical Associate - 24/7 Support
Benefits
💸
Plenty o’ paid time off
Team members start with 3 weeks of paid time off.
📚
Education coverage
Get up to $1,000 a year in skill development covered.
🏝
Get paid to take a break
Get a $1,000 bonus the first time you take a vacation that's 5 days or longer.
🧘🏾
A big focus on health
$200 monthly wellness stipend, to be used for whatever wellness means for you.
We are looking for a bright & energetic candidate for our 24/7 support team. The ideal candidate will have strong technical skills, excellent communication, and the ability to work in rotational shifts for continuous client support.
Prior Experience: 1-3 years of experience in a relevant technical support role.
Location: Kolkata.
CTC: Upto 3 LPA
Requirements :
- Technical mindset with strong problem-solving abilities
- Experience in analyzing web and mobile applications
- Hands-on experience with incident management tools
- Excellent verbal and written communication skills
- Strong analytical and troubleshooting capabilities
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Self-motivated with proactive approach to work
- Ability to work in 24/7 rotational shifts
- Knowledge of JIRA and ticket management systems
- Experience in software testing and QA processes is a plus.
Responsibilities :
- Analyze and troubleshoot reported issues for web and mobile applications using analytical and technical skills to provide timely solutions
- Monitor, track, and manage technical incidents through incident management tools while maintaining clear documentation of issues and resolutions
- Communicate effectively with clients and team members to understand problems, provide updates, and explain technical solutions in a clear manner
- Create and maintain detailed reports and documentation using Microsoft Office Suite (Excel, Word, PowerPoint) to track issues and support trends
- Participate in software testing activities and quality assurance processes as needed to help identify and prevent potential issues
- Handle incident tickets through JIRA or similar tools, ensuring proper categorization, prioritization, and timely resolution
- Work independently during assigned shifts within the 24/7 support schedule, taking initiative to resolve issues and escalate when necessary
- Collaborate with cross-functional teams to investigate complex technical issues and implement long-term solutions.
Let's work together
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